Shipping

Fast and secure Shipping Conditions

Logistic Partners

For us, your satisfaction is important, and this doesn't stop when the production is done. We go further by also thinking about the security of your order from the moment of packing until the delivery. The entire process is planned and coordinated strictly by our specialists, using only the best logistics partners who guarantee the integrity of your order on the way between our lab and the delivery address.

Prices and shipping deadlines

There is a wide selection of prices and shipping times, from fast to longer deliveries. The right choice for you will depend on how quickly you need your order to be delivered. To consult the prices and delivery times we have available, all you need to do is simulate an order in our (Express) shopping system.

Shipping Conditions

Order reception

It is the responsibility of the receiver to check if the items are in proper condition at the time of delivery.

Orders damaged by transport

After assessment and confirmation of any damage, DreambooksPro will activate all necessary resources for repair. Only complaints are valid that comply with the following reception rules:
– Inspect the order before the reception signature;
– In case of anomaly, make the description of it in the reception guide or refuse the order;
– Send the complaint to the DreambooksPro brand, within 24h with all the information of the order and photographic proof of the damage.

Deadlines and deliveries

Delivery times are only indicative, they are subject to change in case of adverse situations beyond the carrier’s control and cannot be a reason for compensation or refund. From the moment the order is dispatched from our lab, the full responsibility for the delivery and handling of the order automatically lies on the carrier.

Incidences

Any shipment subject to default by the receiver is subject to additional postage costs. This applies in cases where:

– Absence makes delivery impossible;
– There has been a change of delivery date or address;
– Payment not prepared (only for shipments to be paid on delivery);
– Refusal by the receiver.